TERMS & CONDITIONS
PHRATA.COM ("The phrata.com" "phrata.com", the "phrata shop", "we", "us") website(s) (our "Site" or "Sites") and related services are made available to you in accordance with the following Terms of Use & Service, and any other Terms & Conditions, rules or documents posted on our Sites (collectively, the "TOS" Terms of Service). Please read the TOS carefully before placing any orders on www.phrata.com
The phrata.com Admin. and BD based in London UK.
For the purposes of this document reference to “you” or “your” includes all customers/visitors. Your agreement is with The phrata.com which provides information and specializes in ecommerce services.
In particular, we wish to draw your attention to our policies relating to the terms of purchase within the TOS and our Privacy Policy. If you are under 16 you must let your parent or guardian know about The phrata.com Privacy Policy before you register to use this Site or any of this Site's services. We reserve the right to only accept orders from those over 18 however.
We may modify the TOS from time to time. Please read the TOS and check back often. If you do not agree to any change to the TOS then you must immediately stop using the Site. Any changes made after you have placed an order will not affect that order unless we are required to make the change by law.
Registration and account terms and conditions
To use some of the services or features made available to you on this Site you will need to register for an account. When you register you are required to provide information about yourself that is true, accurate, current, and complete in all respects. Should any of your registration information change, please notify us immediately We may also change registration requirements from time to time.
Here are the some of the benefits you’ll be able to enjoy by registering with us for a The PHRATA.com account:
-
Track your booking and shop orders and review past purchases
-
Request your refund, return or exchange directly from your account
-
Save your address and card details so you can shop even quicker next time
-
Manage your account details, address book and email preferences
To create an account, simply click on SIGN IN and then REGISTER NOW to fill in your details. The account password you create should be unique and kept secure, and you must notify The phrata.com immediately of any breach of security or unauthorized use of your account.
Should you have any issues with your account or need any help in relation to it, then please do not hesitate to contact our Customer Care team. However, please note that we can only communicate with the named account holder in relation to any questions, changes or cancellation of an account.
Forgotten password
If you have forgotten your password, follow the FORGOTTEN PASSWORD instructions on the SIGN IN page.
For security reasons we are unable to send your password via email.
Please refer to our Privacy Policy for information about how we use your data.
Eligibility to purchase
In order to make purchases on the Site you will be required to provide your personal details. In particular, you must provide your real name, phone number, e-mail address and other requested information as indicated. Furthermore, you will be required to provide payment details that you represent and warrant are both valid and correct and you confirm that you are the person referred to in the Billing information provided.
The Site is available only to individuals and others who meet the phrata.com terms of eligibility, who have been issued a valid credit/debit card by a bank acceptable to The phrata.com, whose applications are acceptable to phrata.com and who have authorized phrata.com to process a charge or charges on their credit/debit card in the amount of the total purchase price for the merchandise which they purchase. Products purchased by the buyer are for personal or gift use and should not be re-sold, used for commercial purposes or any other commercial benefit. In addition, The phrata.com reserves the right to restrict multiple quantities of an item being shipped to any one customer or postal address.
By making an offer to purchase merchandise you expressly authorize us to perform credit checks and where The phrata.com feels necessary, to transmit or to obtain information (including any updated information) about you to or from third parties, including but not limited to your credit/debit card number or credit reports (including credit reports for your spouse if you reside in a community property jurisdiction), to authenticate your identity, to validate your credit/debit card, to obtain an initial credit/debit card authorization and to authorize individual purchase transactions.
Furthermore, you agree that we may use Personal Information provided by you in order to conduct appropriate anti-fraud checks. Personal Information that you provide may be disclosed to a credit reference or fraud prevention agency, which may keep a record of that information.
Please refer to our Privacy Policy for further information about how we use your data.
Orders
All orders are subject to acceptance and availability, and items in your shopping basket are not reserved and may be purchased by other customers.
The phrata.com offers products for sale that are in stock and available for dispatch from our distribution center. Occasionally however, we may be waiting for shipments from our designer suppliers. Consequently you may from time to time be given the possibility of making an Advance Payment for certain items in which case you are able to make an Advance Purchase. This will ensure that you receive this item in priority once designer stock has been delivered to us will only take Advance Purchase orders for stock that has been scheduled for delivery by a designer supplier. Your rights regarding Advance Purchase are the same as those for any other purchase at phrata.com. Alternatively, you may simply choose to register your email address for notification of arrival of the selected merchandise not held in stock.
Items received into stock may be pre-allocated to satisfy Advance Payment orders and customers making Advance Payments will receive items in priority to customers on the Waiting List or customers ordering through the Site for immediate delivery. Please be aware that we may be unable to deliver selected Advance Payment merchandise due to production problems or quality check issues identified when we receive an order into stock. In these circumstances we will notify you by email and refund the Advance Payment to your credit/debit card within thirty days of being advised that merchandise has become unavailable.
If you have registered your email address for notification of the arrival of a specific product featured on our Site, we will attempt to notify you by email within 48 hours of the product becoming available on the Site. Please be aware that on occasion certain products that are in particularly high demand will sell out during this period.
The phrata.com will store a record of your transactions for a minimum of one year.
Pricing Policy
All prices shown on the Site are in GBP.
Prices are subject to change in response to currency exchange rate changes, markdowns and other commercial factors.
The price applicable to your order will be the price current at the time your order and payment is accepted.
We recommend you contact your local customs authority to determine a landed cost price prior to purchase completion.
If you are a customer whose credit/debit card is not denominated in GBP, the final price will be calculated in accordance with the applicable exchange rate on the day your card issuer processes the transaction.
Database Use
The details you provide will be stored in the phrata.com database which you may use subject to any law.
Upon entering the details as part of the ordering process, the customer confirms to the phrata.com to send to his address and / or e-mail address and / or via messages to the mobile phone, including SMS And / or WhatsApp, which is entered in the order, in order to update it from time to time in the promotions and products offered by the company, including marketing and advertising information, as long as you have not requested to be removed from the mailing list.
As mentioned, at any time you can ask phrata.com to remove your name from the list of recipients by clicking on the Remove / Refuse button that exists in the body of the ad, and in the absence of the Remove / Refuse button by contacting us.
The personal information may be passed on to other suppliers in addition to public authorities, security and credit checking organizations, and otherwise as required by law.
Phrata.com will process your personal data in accordance with the General Data Protection Regulations.
You can find out more about the phrata.com Privacy Policy and the safeguards available at www.phrata.com/privecy-policy.
We may also use the personal information you provide us to review and improve the trips and services that we offer, and to contact you (by mail, email and/or telephone) about other items and services offered by us that you may be interested in.
If you don’t want to receive this information, write to us.
Acceptance of your order
Once you have made your choice and your order has been placed, you will receive an email acknowledging the details of your order.
This email is NOT an acceptance of your order, just a confirmation that we have received it.
Unless you cancel your order, acceptance of your order and completion of the contract between you and the phrata.com will be completed when we received the final full payment from you and when we will also email you to confirm the booking is approved or the goods have been dispatched.
The sale contract is therefore concluded in our office and Neither our third-party payment processor nor our nominated courier has the authority to accept an order on behalf of phrata.com.
We reserve the right not to accept your order in the event, for example, that we are unable to obtain authorization for payment, that shipping restrictions apply to a particular item, that the item ordered is out of stock or does not satisfy our quality control standards and is withdrawn, or that you do not meet the eligibility criteria set out within the TOS.
We may also refuse to process and therefore accept a transaction for any reason or refuse service to anyone at any time at our sole discretion.
We will not be liable to you or any third party by reason of our withdrawing any merchandise from the Site whether or not that merchandise has been sold, removing, screening or editing any materials or content on the Site, refusing to process a transaction or unwinding or suspending any transaction after processing has begun.
Whilst every effort is made to make sure details on our website are accurate, we may from time to time discover an error in the pricing of products. If we discover an error in the pricing of a product in your order, we will let you know as soon as possible. We shall be under no obligation to accept or fulfil an order for a product that was advertised at an incorrect price and reserve the right to cancel such an order that has been accepted or is in transit. If you order a product that is priced incorrectly for any reason, we will email or telephone you to inform you that we have not accepted your order and/or that the relevant part of your order has been cancelled. If you have already paid for the goods, we shall refund the full amount as soon as we are able. In the event that products are recalled in transit, we will process your refund once the products have been returned to us.
Promotion Codes
Promotion codes are non-transferable and there is no cash alternative. Furthermore, they cannot be used in conjunction with any other promotion code or offers, and must be redeemed by the date published, if provided.
Insurance and delivery
You will own the goods on and from the later of the point in time when: (a) we receive payment in full, or (b) we deliver the goods to you.
We require a signature for any goods delivered, at which point responsibility for your purchased goods passes to you. If you have specified a recipient who is not you for delivery purposes (for example as a gift) then you accept that evidence of a signature by them (or at that delivery address) is evidence of delivery and fulfilment by the phrata.com, and transfer of responsibility in the same way. The goods are your responsibility from the time we deliver them to the address you gave us.
The Courier can deliver to certain destinations without collecting a signature. If this option applies to your delivery address, you can update your preference on the shipping page at checkout before proceeding to purchase. Please note, that if no signature is collected, you agree to our terms and conditions and, confirm that the phrata.com can leave your package(s) outside the premises at the shipping address provided by you without obtaining a signature for proof of delivery and take full responsibility for any loss or damage that may occur. On occasion, The Courier may refuse to deliver your order if they are of the opinion that the shipping address is considered to be unsafe.
Please note that we aim to dispatch all orders on time. Delivery times appearing on the site are estimates and are to be used as a guide only and commence from the date of dispatch. In any event, we will deliver the goods to you within 30 days of the day on which we accept your order. the phrata.com is not responsible for any delays caused by destination customs clearance processes.
If delivery is delayed by any event outside of our control, we will contact you as soon as possible to let you know and we will take steps to minimize the effect of the delay. Provided we do this, we will not be liable for delays caused by the event, but if there is a risk of substantial delay you may contact us to cancel your order and we will give you a refund for any goods you have paid for but not received.
Intellectual property rights
Your use of the Site and its contents grants no rights to you in relation to any copyright, designs, trademarks and all other intellectual property and material rights relating to the Content (as described in the Content section below), including the phrata.com Software and all HTML and other code contained in this Site. All such Content including third party trademarks, designs, and related intellectual property rights mentioned or displayed on this Site are protected by national intellectual property and other laws and international treaty provisions. You are permitted to use the Content only as expressly authorized by the phrata.com and/or its third party licensors. Any reproduction or redistribution of the above listed Content is prohibited and may result in civil and criminal penalties. Without limiting the foregoing, copying and use of the above listed materials to any other server, location or support for publication, reproduction or distribution is expressly prohibited. However, you are permitted to make one copy for the purposes of viewing Content for your own personal use.
Content
In addition to the Intellectual property rights mentioned above, "Content" is defined as any graphics, photographs, including all image rights, sounds, music, video, audio or text on this Site. the phrata.com tries to ensure that the information on this site is accurate and complete. the phrata.com does not promise that phrata.com Content is accurate or error-free. the phrata.com does not promise that the functional aspects of the Site or the phrata.com Content will be error free or that this Site, phrata.com Content or the server that makes it available are free of viruses or other harmful components. We always recommend that all users of the Internet ensure they have up to date virus checking software installed.
Opinions expressed on the phrata.com in the media are the personal opinions of the authors and do not reflect the views of phrata.com. By posting you agree to be solely responsible for the content of all information you contribute. You also grant to the phrata.com a right to use any content you provide for its own purposes including republication in any form or media. Comments may be moderated and may take up to72 hrs to be displayed but the phrata.com does not commit to checking all content and will not be liable for third party posts. If you have a complaint about any posts please e-mail us.
the phrata.com reserves the right at its sole discretion not to publish or to remove any comment including those that it believes may be unlawful, defamatory, racist or libelous, incite hatred or violence, detrimental to people, institutions, religions or to people's privacy, which may cause harm to minors, is detrimental to the trade marks, patents and copyrighted content, contains personal data, improperly uses the medium for promoting and advertising businesses. This site is available to the public, information you consider confidential should not be posted to this site.
The personal opinions of the designers and labels whose products we sell, or any third parties with whom we are associated are their own and do not necessarily reflect the views of phrata.com and we accept no responsibility for any such views expressed in any media.
No commercial use
This Site is for your personal non-commercial use only. You may not modify, copy, distribute, transmit, display, perform, reproduce, publish, license, commercially exploit, create derivative works from, transfer, data mine or sell any Content, software, products, or services contained within this Site. You may not use this Site, or any of its Content, to further any commercial purpose, including any advertising or advertising revenue generation activity on your own Site.
Your activity
You agree that you will be personally responsible for your use of this Site and for all of your communication and activity on and pursuant to this Site. If we determine that you are or have been engaged in prohibited activities, were not respectful of other users, or otherwise violated the TOS, we may deny you access to this Site on a temporary or permanent basis.
Third party
We may include hyperlinks on this Site to other websites or resources operated by parties other than the phrata.com, including advertisers.
the phrata.com has not reviewed all of the sites linked to its Web Site and is not responsible for the content or accuracy of any off-site pages nor are we responsible for the availability of such external websites or resources, and do not endorse and are not responsible or liable, directly or indirectly, for the privacy practices or the content of such websites, including (without limitation) any advertising, products or other materials or services on or available from such websites or resources, nor for any damage, loss or offence caused or alleged to be caused by, or in connection with, the use of or reliance on any such content, goods or services available on such external websites or resources.
Our relationship
You acknowledge and agree that no joint venture, partnership, employment, or agency relationship exists between you and the phrata.com as a result of the TOS or your use of this Site. You agree that you may not and will not hold yourself out as a representative, agent, or employee of phrata.com, and we shall not be liable for any representation, act, or omission on your part.
No waiver
If you breach the TOS and we take no action against you, we will still be entitled to use our rights and remedies in any other situation where you breach the TOS.
Coupons policy:
any coupon/s use promo code to get our official % off offers, in your phrata.com order, subject to these T&Cs:
• To redeem the offer, enter the promo code at the checkout on
your order from the phrata.com
• It will not be possible to receive in retrospect, the discount of the
coupon after the payment has been made, if you have not used
the code in the checkout process.
• The offer is available on eligible orders made according to
phrata.com official dates for the start and expiration of the coupon.
• The promotion will expire by the decision of the phrata.com
the promo code only applies to the products or/and services
officially allowed by the phrata.com.
• The promo code cannot be combined with any other promotion,
discount, offer, code, certificate, or any coupon.
• The coupon offer is non-exchangeable and no cash
alternative is or will be offered.
• the phrata.com reserves the right to revoke,
suspend, cancel and/or amend the coupons offers at any time and
without any notice.
• In the event of a dispute regarding the coupons / promotions, the
decision of the phrata.com is the final and no correspondence or
discussion shall be entered into.
• For more information on how the phrata.com uses your personal data
including for the purposes of administering the promotions, please
refer to our Privacy Policy.
Force Majeure
Force Majeure Event means any event or circumstance beyond the control of the phrata.com, including but not limited to: (a) an act of god (such as earthquake, flood, fire, explosion, landslide, lightning, action of the elements, force of nature, washout, typhoon, hurricane, cyclone, tsunami, storm or storm warning or natural disaster); (b) industrial disputes, work ban or other labour dispute or difficulty; (c) acts of terrorism, political unrest, war or threat of war, riots or civil strife; (d) failure or delays to scheduled transportation and the closure of airports or ports; (e) pandemic, epidemic or health risk; (f)
governmental and administrative actions (including closure of borders).
Need help? Contact Us.